Queen BD — Your Privacy Policy

Introduction & Applicability

Queen BD (queenbd.app) is an internationally licensed online gaming platform serving users in Bangladesh. This Privacy Policy ("Policy") explains how Queen BD collects, processes, stores, and protects your personal information.

This privacy policy applies to our website, mobile application, and all digital services associated with Queen BD. By using our services, you consent to the collection and processing of information as described in this policy.

We believe transparency is the foundation of trust. Our privacy policy is written in plain language so every user can clearly understand where their data goes and how it is used. If you have any questions, feel free to contact us directly.

What Information We Collect

Various types of information are collected when you create an account and use Queen BD's services. The table below details what is collected and why:

We collect only the information that is necessary. No excessive or irrelevant data is requested.

How We Collect Information

Queen BD collects information through various methods. Each approach is fully transparent and based on your consent:

• Directly Provided Information: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatic Collection: Certain information is collected automatically when you use our platform, through cookies, log files, and tracking technologies.
• From Payment Gateways: When transactions are completed via Mobile Pay, Nagad, or Rocket, the relevant payment details are recorded in our system.
• Third-Party Verification Services: Approved third-party services may be used during the KYC process for identity verification.
• Device & Network Information: Technical information about your device and network is collected to ensure security.

Purpose of Data Use

Queen BD uses your information only for specific, legitimate purposes. Any use of data must be stated in this policy or require your explicit consent:

• Creating, managing, and securing your account.
• Processing deposit and withdrawal transactions.
• Age verification and KYC completion.
• Prevention of fraud, money laundering, and cybercrime.
• Providing customer support and resolving issues.
• Personalized promotional offers and bonuses sent with your consent.
• Monitoring usage patterns to support responsible gaming.
• Complying with legal and regulatory obligations.
• Improving platform performance and enhancing user experience.

We never send marketing messages without your permission. You can opt out of marketing communications at any time.

Data Sharing & Disclosure Policy

Queen BD never sells your personal information. However, limited data may be shared with trusted partners in specific circumstances:

• Payment Providers: Necessary information is shared with payment partners such as Mobile Pay, Nagad, and Rocket to process transactions.
• KYC Service Provider: Authorized third-party services for identity verification.
• Technology Partners: Cloud service providers or cybersecurity companies supporting platform operations.
• Legal Authorities: In cases involving court orders, government investigations, or legal obligations.

In all cases, a strict non-disclosure agreement (NDA) is in place before any data is shared, and only the minimum necessary information is provided.

Cookies & Tracking Technologies

Queen BD uses cookies and similar tracking technologies on its platform to enhance your browsing experience and ensure security.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain platform features.

Data Security Measures

Queen BD uses industry-leading technology to keep your data secure. Our security framework provides protection across multiple layers:

• 256-bit SSL/TLS Encryption: All data transmissions are made through encrypted channels.
• AES-256 Encryption: All stored sensitive data is kept in encrypted format.
• Two-Factor Authentication (2FA): 2FA is available to add an extra layer of security to your account.
• Real-Time Fraud Monitoring: Real-time detection and blocking of suspicious activity.
• Regular Security Audits: Regular system audits are conducted by independent third parties.
• Restricted Access: Only authorized personnel have access to specific data.

In the event of a data breach, we are obligated to notify affected users within 72 hours and will take immediate steps to resolve the issue.

Your Data Rights

As a Queen BD account holder, you have several important rights over your personal data. You can exercise these rights at any time:

Data Retention Period

Queen BD does not retain personal information beyond what is necessary. Retention periods depend on the type of data and applicable legal obligations:

• Account Information: For the duration of active account use and a minimum of 5 years following closure.
• Transaction Records: Up to 7 years, as required by legal obligations.
• KYC Documents: Up to 5 years after account closure.
• Log Files & Technical Data: Up to 12 months.
• Marketing Consent Records: 3 years after opting out.

Once the designated retention period expires, data is automatically deleted securely or anonymized.

Minor Protection

Queen BD strictly does not provide services to anyone under the age of 18. Protecting minors is an integral part of our privacy policy.

• Age verification is mandatory at the time of registration.
• If a user is found to be a minor, their account will be closed immediately.
• We never knowingly collect information from minors.
• If you believe a minor is using our platform, please notify us immediately.

Policy Changes & Updates

Queen BD may update this Privacy Policy as needed. We will provide advance notice of any significant changes:

• For major changes, you will be notified 30 days in advance via your registered mobile number or email.
• The latest policy will be displayed upon accessing the platform.
• Continued use of our services after any changes constitutes acceptance of the updated policy.
• The date of each version will be noted at the top of the page.

Contact & Dispute Resolution

For any privacy-related questions, requests, or complaints, reach out to us directly. We aim to respond within 7 business days:

• Email: support@queenbd.app
• Live Chat: Available 24/7
• For general enquiries, visit our FAQ View.

To request deletion, correction, or export of your data, contact our support team and complete account verification. We will process your request within 30 days.